Frequently asked Questions for New Clients

1. I want to place an order, but I have some questions. What can I do?
Answer: Customer service is our #1 Priority. Just give us a call toll free at 1-877-407-1503 and one of our sales/service representatives will be happy to answer your questions and take your order over the phone.

2. Is the imprint included in price and is there any extra charges involved?
Answer: Every item we feature includes a one color imprint or decoration in the price. Some items have set up or screen charges and some do not. We do not list them all, because at times our factories will feature short-term specials with no screen or set up charges. Some items on our site will state in bold No Screen or Set Up Charges.  There will never be hidden charges.

3. I want to put our company logo on an item but we do not have camera-ready art. What do we do?
Answer: Just prepare your order, and then call us. We maintain a full service art department for development of a Customers logo into camera-ready art. Supply us with letterhead, an e-mailed image, inform us where on your web site your logo is, fax a copy or sketch. Our professional staff can handle it. We will supply you with a copy of the completed art for your approval prior to sending the order into production and even keep your art on our server and do exact reprints, to any size necessary, for any item you may purchase from us in the near future for Free. If your art changes, such as you decide to add a new phone number to the art, there is a small revision charge and then we will save that art to our server as well. The cost for this total graphic service is nominal and depends on complexity of your logo and number of imprint colors. A firm order must be placed and approved, prior to our beginning art development.

4. What is your lead-time for an order and if I have a special event date that has to meet, can you help me?
Answer: Generally speaking our standard production time is 10 -14 days. Some items will take a shorter time and other longer. For special event needs, we strongly advise you to contact us on the phone immediately so that we may access your needs and recommend products to you that can be delivered to meet your event date. Rest assured, that our company policy states that we will not, under any circumstances, take an order we cannot fill in time for your event.

5. I can’t seem to locate the item(s) I want on the site. Do you have more?
Answer: Although we maintain a large selection online, we actually have over 500,000 items available. Just contact us explain what you are looking for, and we will provide you with the information you desire.

6. I would like to have a sample of an item before placing my order. If I request a sample, will you send me one?
Answer: We can almost always get a sample of any product to you for approval.  Please keep in mind that a sample charge may be involved.  Any charge for samples will be credited upon placement of an order.  We have found this necessary in order to keep our prices at an industry minimum.

7. Do you accept orders from military installations or government agencies?
Answer: Absolutely yes.  In placing your order online, please make absolutely certain that your are providing us with the exact way a shipment has to be addressed to be delivered. Also, provide full contact information so that we may contact you in a timely fashion with any questions that we may have.

8. What are your general payment terms for an order?
Answer: We accept all major credit cards. and/or your company check.  We will give open 30-day net invoice accounts upon approval.  We may request initial orders to be paid upon shipment while our accounting department processes you account terms.

9. Do you accept orders for shipment outside the USA?
Answer: Yes, but only under certain circumstances. One is full payment in advance for your order via bank wire transfer. Credit cards will not be accepted. If foreign text is to be utilized on an imprint you must provide a usable camera-ready art file to our factories specifications. Since shipping distance can be a great factor in delivery, overseas critical event dated orders must be shipped via Priority Overnight or we will not guarantee delivery to meet a specified date. Plan ahead for delivery and save on shipping cost. Overseas customers must provide their choice of carrier; their account information and we will charge shipping, duties and any related charges to their account. Also, some factories just will not deliver overseas, so some products may not be available. You may contact us for further details. Provide full contact information and be as specific as humanly possible concerning the products you desire, the quantities you wish to purchase, the imprinting requirements and any timeframe for delivery that has to be met.

10. Do you bid for business?
Answer: While we will always do our best to provide competitive pricing, our company policy firmly states that will not engage in competitive bidding.