Art & Graphics

Art -
Means the design that you want placed on your garment or other object. The screen-printing process allows for a very precise replication of art. However, there are limitations to the degree of detail that can be reproduced onto fabric. Generally the more "solid" the substrate (what the art is being printed on), the higher level of detail that can be reproduced. We can create original art based on a verbal description, enhance existing drawings, or use camera ready and color separated art - and everything in between.

An art charge is incurred for everything including camera-ready art.

Camera Ready Art -
Means art that is in a final format that allows our printing staff to take it as it "as is" and reproduce it onto the chosen substrate, e.g., a t-shirt. Camera Ready Art is in the exact size that a customer wants it printed or embroidered. Camera Ready Art must be in a film positive format, which means all parts of the actual image or lettering are the color black on a white, e.g., paper, or clear (acetate) surface. Camera Ready Art does NOT contain the actual colors that the final design will have in it - the ink colors are added at the final printing process. Generally, art that is produced via a computer graphics program and printed out in the exact size onto white paper using either a laser (preferred) or inkjet printer will be considered camera-ready art. Computer generated art should be at 600 dpi for optimum detail reproduction.

Color Separations -
If a design has more than one color in it, each color in the design will be printed in black onto a separate sheet of paper or acetate with registration marks on each sheet. Most computer graphics programs are capable of producing color separations. If any additional work is required to art provided, e.g., sizing, adding lettering, or other additions or modifications, the art is not "camera ready" and some art charge may be incurred. Camera-ready art can be provided in PC format floppy disk with the EPS or Corel Draw extension; or, e-mailed using the same extensions. Warning: The image that can be produced on a computer monitor cannot necessarily be reproduced in the screen-printing process. Shading and high detail images may be impossible to recreate.

Art Charges -
Our Art Department charges a rate of $60 per hour. They can generally provide a high-end estimate of what art charges will be if a sufficient drawing with color separation details or accurate description can be provided. No Art Charge estimate will be provided until our artists can determine what you want. Art charges for a simple one color lettering design generally will not exceed $30. One of our sales representatives can provide a quick estimate of potential art charges.

Customer Computer Generated Art -
We use Illustrator for graphics generation. Many programs can save art in a format that can be exactly reproduced with Illustrator. If a design is multi colors and thus requires color separations, there may be a charge for taking a customer’s art via email or disk (which has the color separations already done for the design) and printing out the separations.

Color Matching -
There are a large variety of stock ink colors available that correspond to the Pantone Color System. If a special ink color must be reproduced, there will be an additional charge of $15 per pms match.

Please note: while we do have the ability to match PMS numbers, color differences may occur due to what is being printed upon.

Sample Prints -
High Point would be glad to produce a spec sample of your order. However due to the costs in producing such samples we need to charge minimum of $100 plus all costs incurred with the printing. High Point Marketing & Promotions reserves the right to refuse to print any design that we deem to be offensive.

Pre-Order Questions

Credit Cards
We accept Visa, Master Card, and American Express. For your protection against unauthorized credit card use, we will send you a credit authorization form and you will be required to fill it out and fax or mail it to us before we process your order.

Other Payment Methods
We accept payment by personal and company checks, money orders, and if you are local you can come by our office and pay cash. 

Please Note:  There will be an additional charge for checks returned.

Net 30 Terms
We offer Net 30 terms with approval of credit.

Turn Around
Most screen-printing and embroidery orders take an average of 7-14 days to complete. Depending on complexity of the artwork, number of items to be imprinted or stitched, and availability of special ordered merchandise the jobs can take more or less time.

Return Policy
All sales are final. In the event of lost or damaged shipments please email or call us for help.

Frequently Asked Questions

To avoid or lessen an art charge, camera-ready artwork must be supplied.

Camera-ready artwork
is high quality black and white (B&W) artwork that is ready to be processed by us to be used for printing. If the design is multi-colored, a separate B&W image is required for each color.

• Camera ready artwork is not:
  Photocopies of any type
• A fax
• Business cards or other printed items
• Dirty Artwork (smudges or marks)
• Continuous tone images; i.e., B&W and color photographs

We will accept artwork supplied to us by the above methods, but an art charge will be applied.

File Types
Images in vector format such as files created in Adobe Illustrator, Macromedia Freehand, etc., are the preferred file types and in most cases we should not incur an art charge if you send your artwork in this format. You may alternatively supply us with a high quality digital image (150 - 200 dpi at actual print size) that has been separated into different layers or channels in a program such as Adobe Photoshop. Do not use "anti-aliasing" if at all possible. Anti-aliasing blends the edges of text and other objects to make them appear softer on screen, but cannot be reproduced in monotone printing. In order of preference, here is a list of file types we will accept for artwork. We use the versions listed and we can use files created by older versions as well:

• Adobe Illustrator 9 - .ai, .eps
• Adobe Photoshop 6.0 - .psd
• .tif
• .gif
• .jpg

If your file is in a different format, e-mail us or give us a call and we'll let you know if we can import it into our graphics programs.

Image Resolution
High resolution images are required in order to produce a clean, sharp print. Most images found on the internet are at 72 dpi, and will not look good when enlarged and printed.

Sending artwork by E-mail
Please notify us prior to sending us artwork by e-mail. You can either call us or

E-mail us to let us know how large this file is and when you'll be sending it.

If your image file is large, you can use a compression program such as WinZip to compress the file before e-mailing it to us.

Large Graphics Files
If your file is larger than 4 megabytes you should Mail us a zip disk.

Terms and Conditions:

Privacy Statement
High Point Marketing & Promotions has posted this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this site.

Our online quote form asks visitors for contact information (like their e-mail address) and demographic information (like their zip code and telephone number). If you provide us with your e-mail address and/or your postal address on-line, we will retain it/them for response to your inquiries, and possibly to provide you future information on specials at High Point that you may find interesting. We do not share your information with any third parties.

About UCE (Unsolicited Commercial E-mail) We are not in the business of spamming, nor do we deal with companies that use these tactics. Spam is based on theft of service, fraud and deceit as well as cost shifting to the recipient. The majority of products and services marketed by UCE are of dubious legality. Any business that depends on stealing from its customers, preying on the innocent, and abusing the open standards of the Internet is -- and should be -- doomed to failure.

Delete/Deactivate This site gives users the following options for removing their information from our database to not receive future communications. You can send e-mail to feedback@hppromotions.com

Change/Modify This site gives users the following options for changing and modifying information previously provided. You can send e-mail to feedback@hppromotions.com

Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact feedback@hppromotions.com

Credit Terms
High Point will extend credit to approved customers. A credit check will be performed based upon information submitted with your order profile, and an appropriate line of credit established. We will notify you when your account is approved, generally within one (1) business day from when you submitted your order. In the event that you do not meet our minimum credit requirements, there are other options available to you. Your Sales or Customer Service Representative will contact you to discuss those options. Standard payment terms are net 30 days - all payments are due 30 days from the date of invoice. You will be invoiced when the last item on your order is shipped. If you have an existing account, there are conditions under which your account may be placed on credit hold:

• If your account is over 30 days past due
• If a check is returned for Non Sufficient Funds
• In the event of a debt being turned over to third party collections
• If the combined amount of multiple orders exceeds your approved credit limit

Terms and Conditions
Applicant authorizes High Point to investigate its credit history and understands that High Point may also utilize other sources of credit that it considers necessary. Such information will be held in strictest confidence. Applicant agrees to indemnify and hold High Point or any other person harmless from all liability, damage, or expense arising from or relating to any and all credit investigation. Applicant allows that the findings of this investigation may not necessarily result in an approved line of credit, and may result in deposit, prepayment, or further security demand, or even termination, regardless of activity status. Buyer agrees to pay Seller the sales tax or other taxes imposed on the sale of goods or provide Seller with acceptable tax exemption certificate. Additional freight charges billed us will be billed to you. In all cases where we have a check returned for Non Sufficient Funds we will assess a $25.00 fee. A 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. The Buyer agrees to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed there under and not paid when due. Seller is not to be accountable for delays in delivery occasioned by acts of God or other circumstances over which Seller has no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Seller be liable for any consequential or special damages arising from any delay in delivery.

Seller warrants that all goods sold are free of any security interest and will make available to Buyer all transferable warranties made to Seller by the manufacturer of the goods. Seller makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose. In those instances where the Buyer is specifying a specific carrier and the freight is not being added to the invoice, all goods become your property at the time the carrier accepts it. The failure of Seller to insist upon the performance of any of the terms or conditions of this contract or to exercise any right there under shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this contract. No terms and conditions other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms and conditions, shall be binding on Seller without the Seller's written consent. The invoice is a conditional acceptance by the Seller of the Buyer's offer to purchase Seller's goods. It may contain terms, which differ from or add to those contained in the Buyer's purchase order, and to the extent that this is the case, the seller hereby expressly conditions its acceptance of the Buyer's offer on the Buyer's assent to the additional or different terms. The Buyer's receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. The Buyer and Seller agree that any contract hereby entered into has been made and is to be construed to our State Law.

Overages and Under Runs
In certain instances you may receive an overage or a shortage on your order. Due to manufacturing quality and production standards there will be over runs and occasionally under runs. High Point will do everything possible to reduce this occurrence. The industry standard on most products is ± 5%. For instance, if you order 1,000 mugs you could potentially receive between 950 and 1,050 mugs. Exceptions to the above are paper and plastic bags, which may vary ± 25%. We will bill either you, your account, or credit card only for the actual quantity shipped. If you have any questions please contact us  

Copyright Statement
The contents (including arrangement and assembly) of the High Point Web site including, but not limited to, text, graphics, logos, button icons, images, audio clips and software, are copyrighted materials owned by High Point or used with the express permission of the copyright, trademark name or service mark owner. As such, the contents are protected by international and US copyright laws. High Point hereby authorizes you to copy materials published by High Point on this Web site solely for non-commercial use within your organization in support of High Point products. You may print a single copy of materials on this Web site for your personal use in learning about, evaluation or acquiring High Point services or products. No other permission is granted to you to print, copy, post, reproduce, republish, distribute, transmit, upload, download, store, display in public, alter or modify the materials by any means, including but not limited to: electronic, mechanical, photocopying, recording or otherwise, without High Point 's permission, "mirror" any material contained on this site or any other server. Further, no permission is granted to you to use High Point icons to hyperlink other web sites with this site, or to use the High Point name, trademarks, trade names or patented designs for any reason. You may use the content and software on this site as a shopping resource. Any permission granted terminates automatically if you breach any of these terms or conditions. Upon such terminations, you must immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes. High Point requests that, in addition to respecting our intellectual property rights, you respect the intellectual property rights of others. Among other things, by placing an order on this site, you represent that you have the right to use all logos, text and/or graphics submitted to be made into designs. High Point reserves the right, under the appropriate circumstances and in our sole discretion, to refuse to accept orders from customers who have infringed or otherwise violated the intellectual proper rights of others. Except as expressly provided above, nothing contained herein shall be construed as conferring on the user, by implication, estoppels or otherwise, any license or right under any patent, trademark, copyright, or other proprietary or industrial right, of High Point, its affiliates or any third party.

Copyrights and Trademarks
By submitting a design to High Point, you warrant and represent that you are the sole, legal owner or licensee of all rights, including copyright, to each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property included in such design. Further you warrant and represent that no part of the design: (a) violates or infringes upon any common law or statutory right of any person or entity, including, but not limited to, rights relating to copyrights, trademarks, contract rights, moral rights or rights of public performance; (b) is the subject of any notice of such infringement you have received; or (c) is subject to any restriction or right of any kind or nature whatsoever which would prevent High Point from legally reproducing the images or text submitted. You agree to defend, at your sole expense, any claim, suit, or proceeding brought against High Point which relates to, or is based upon, a claim that any portion of the design infringes or constitutes wrongful use of any copyright, trademark, or other right of any third party, provided that High Point gives you written notice of any such claim and provides you such reasonable cooperation and assistance as you may require in the defense thereof. You shall pay any damages and costs assessed against High Point pursuant to such a suit or proceeding. Further, you agree to indemnify and hold High Point harmless from and with respect to any such loss or damage (including, but not limited to, reasonable attorneys' fees and costs) associated with any such claim, suit or proceeding. All items shown on this web site containing corporate logos or registered trademarks are shown only to illustrate High Point'slogo reproduction capabilities. Purchase of merchandise from High Point in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

Cancellations or Changes
High Point will make every effort, upon your request, to change or cancel your order. If the order has not yet started the production process, no additional change or cancellation fees will be applied. In the case of changes, the setup fees may vary from the original quote depending on your requirements. If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. In the case of changes, the setup fees may be different depending on your requirements. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders canceled at this stage.